Terms & Conditions
Terms & Conditions of the Sale / Updated 22-Jan-2024
Insufficient Bookings:
- In the event of insufficient bookings, tickets remain valid for the next published course (of the same type) or can be refunded upon request.
- In the event of insufficient bookings, tickets remain valid for the next published course (of the same type) or can be refunded upon request.
Refund and Cancellation Fees:
- We may waive additional cancellation or change fees on compassionate grounds.
- Refund, cancellation, and course-change fees apply within 1 month before the course start date.
2.1) Course Cancellation by Organisers:
- If the course is cancelled by us, an alternative date or a full refund will be provided if requested.
2.2) Refund, Cancellation, and Course-Change Fees:
- Fees apply within 1 month of the course start date (£20/attendee/seminar-day).
2.3) Change to another course:
- A change to another course by the same instructor is considered within 1 month of the course start date.
2.4) Late Arrival:
- There is no refund or partial refund if you arrive late but choose to stay for the rest of the course.
2.5) Documentation Requirements:
- Options are available if suitable documentary evidence is not presented.
2.6) Payment at the Door:
- An additional £10 admin fee is payable for cash payments at the door.
2.7) Change of Venue:
- The course may be moved to a bigger venue in the same town, and no cancellation is allowed for this reason.
2.8) Repeater Tickets:
- It is non-refundable within 1 month of the course start date but can be used within a year (with the same instructor).
2.9) Additional Family-Member Tickets:
- Discounts may be available, and terms are defined by each course.
Price Changes:
- We reserve the right to change the price of our training courses during the year.
Gratis Ticket Holders:
- Option for Silva International Royalty-dependent documents (Silva ID Card, Certificate, and Student Books) for completed foundation course modules within 6 months.
- Option for Silva International Royalty-dependent documents (Silva ID Card, Certificate, and Student Books) for completed foundation course modules within 6 months.
Money-Back Guarantee:
- It is applicable only if the ticket was bought directly from our ticketing service (TicketTailor).
- It is applicable only if the ticket was bought directly from our ticketing service (TicketTailor).
Advanced Bookings: Off-line Payments:
- Payment must be received in full before the course starts.
- Payment must be received in full before the course starts.
Repeater Ticket Refund:
- Refund after the course if the repeater introduces a new student, subject to conditions.
- Refund after the course if the repeater introduces a new student, subject to conditions.
Affiliates:
- Terms and conditions for affiliates.
- Terms and conditions for affiliates.
Group-Ticket Discounts:
- Defined by each course, where applicable.
- Defined by each course, where applicable.
Private Affiliate Scheme:
- Terms for private affiliates.
- Terms for private affiliates.
Terms of Mentoring Services:
- Detailed terms for mentoring services, including cancellation and refund policies.
- Detailed terms for mentoring services, including cancellation and refund policies.
We always act in good faith and accommodate cancellation requests on compassionate grounds, where applicable and reasonable.
Terms & Conditions of the Website
1. Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. You must be at least 14 years of age to use our website. By using our website and agreeing to these terms and conditions, you warrant and represent that you are at least 14 years of age. Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy policy/cookie policy].
2. Credit
This document is based on a free SEQ Legal Terms and Conditions form available on Website Law.
3. Licence to use the website
Unless otherwise stated, we or our licensors own the intellectual property rights to the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not republish material from this website (including republication on another website), sell, rent, or sub-licence material from the website, show any material from the website in public, [(d) reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose], edit or otherwise modify any material on the website, or redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter). Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
4. Acceptable Use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software. You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.
5. Restricted Access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed, our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password are kept confidential. We may disable your user ID and password at our sole discretion, without notice or explanation.
6. User-Generated Content
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
7. Limited Warranties
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill. We will not be liable to you in respect of any loss or corruption of any data, database, or software. We will not be liable to you in respect of any special, indirect, or consequential loss or damage.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities, and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
10. Breaches of these Terms and Conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website, and/or bringing court proceedings against you.
11. Variation
We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
